Ticket Vending Machine (TVM) Resolution Form

Please fill out as much information as you can to help us solve the problem quickly. Normal processing time is approximately 20 to 30 days. Occasionally, a Ticket Vending Machine (TVM) breaks down and does not issue a valid pass, receipt or change. You may report the issue online, or print and mail our form.  

If you have not received a refund within 30 days, or if you have questions, please email us at webcustomerservice@ridegrtc.com or call Customer Service at 804-385-4782.

At the end of the form, you'll have a chance to review your answers and download a PDF version with your responses. Please make copies of the form and any supporting documents for your records.

If you would prefer to print out a form and mail it in, please follow this link.

TVM Resolution Form

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