Please fill out as much information as you can to help us solve the problem quickly. Normal processing time is approximately 20 to 30 days. Occasionally, a Ticket Vending Machine (TVM) breaks down and does not issue a valid pass, receipt or change. You may report the issue online, or print and mail our form.
At the end of the form, you'll have a chance to review your answers and download a PDF version with your responses. Please make copies of the form and any supporting documents for your records.
If you would prefer to print out a form and mail it in, please follow this link.