Fares and Rates

With the addition of fare passes, riding GRTC is even easier! 

No matter how you pay for your fare on the bus, please first let your operator know which bus pass you want. Remember, bus operators and fareboxes do not make change. 

Ride as much as you want using these unlimited ride passes, available for one-day, 7-day and 30-day periods (consecutive days). All GRTC passes, Go Card and cash based options are listed below.  GRTC passes are designed to save you time!

Passes are color-coded by their route or service type, as illustrated below. If you have a pass and need to upgrade to a higher-fare route, the upgrade fees are outlined below.

The classic $10 Go Card will remain available for purchase, and if you still have old Go Cards they will be accepted. 

Customers may still pay with exact cash/coin and Go Cards! Cash fare is fast and simple.  

CLICK HERE to learn about GRTC's Reduced Fare Program.

CLICK HERE for a PDF version of this Fare Guide.

Paratransit Fare:
CARE ticket for one-way trip (City of Richmond & Henrico County residents): $3.00
CARE Plus ticket for one-way trip (City of Richmond residents): $6.00
CARE Plus ticket for one-way trip (Henrico County residents): $3.00
Book of 6 tickets (requires pre-certification and ID card): $18.00
Book of 10 tickets (requires pre-certification and ID card): $30.00
Passes, Go Cards or cash are not accepted on CARE vans.  Visit the CARE page for more information about paratransit fare & purchasing tickets.  

How to Use Your Bus Pass

How to Use Your Go Card

  1. The Go Card has a large arrow on the logo side of the card.  With the arrow pointing down and the logo facing you, insert it  into the TRIM unit. 
  2. The TRIM unit will deduct one (1) fare each time the card is inserted. 
  3. Need to connect to a second bus?  First tell the Operator that you want a One Ride Plus Pass before inserting the Go Card into the TRIM unit. 
  4. After each use, the TRIM unit will print the remaining value on the back of the Go Card (up to 24 entries). Your One Ride Plus Pass will be good for 90 minutes to make your connection onto a second bus. 
  5. If there are more transactions that can be recorded on the back of the Go Card, the TRIM unit will issue another card, which is a generic GRTC purple card, with the remaining value on it.  The new card can be used until there is no value left. 
  6. When a Go Card falls below the amount needed to pay the fare, the difference can be made up with another Go Card.  The customer simply puts the older Go Card in first and then the second one to pay the remaining fare. 
  7. If the Go Card is placed in the dollar slot, the fare box will take the card and not give credit for a fare.  These cards may not be returned.  You will have to pay your fare with cash or another Go Card. 

GRTC’s Fare Media Policy
GRTC is not responsible for returning any Passes or Go Cards placed in the fare box by mistake.  The only exception is if the customer reports the serial number of the Go Card to GRTC using a Refund Form received from the bus operator.  Or, the customer can contact  GRTC’s Customer Service Center and give them the serial number.

It is the responsibility of the customer to keep the Pass or Go Card in their possession.  Lost or stolen passes will not be replaced by GRTC.

If the Pass or Go Card becomes unusable (the TRIM unit cannot read it), the card must be returned to GRTC Transit System, 301 East Belt Boulevard, Richmond, VA 23224.  The card remaining time/balance will be checked.  If a remaining value is verified, a refund check will be mailed to the customer.

If a Pass becomes unusable but is still valid, and the expiration date and time printed on the back is still legible, then the customer may simply show the pass to the operator to prove the pass is valid and ride. 

Only GRTC is authorized to make refunds.  Vendors will not make any type of refund.

If you have additional questions about GRTC’s Fare Media Policy, please call the Customer Service Center at (804) 358-GRTC (4782).

CLICK HERE to return to the main page for new fare passes.