No matter what service you choose, GRTC Transit System makes it easy for customers to pay for their ride.
GRTC offers its customers the Go Card. It is a time saving swipe card that can be purchased in $10 amounts at more than 100 retail locations throughout the Richmond area. Each time the Go Card is swiped in the TRIM unit, money is deducted from card until the balance is zero. This is an easy and convenient way for customers to pay their fare.
For the location nearest you, please visit our Where To Buy page or look at the map below. Go Cards are not available at GRTC Headquarters.
GRTC is not responsible for returning any Go Cards placed in the fare box by mistake. The only exception is if the customer reports the serial number of the Go Card to GRTC using a Refund Form received from the bus operator. Or, the customer can contact GRTC’s Customer Service Center and give them the serial number.
It is the responsibility of the customer to keep the Go Card in their possession. Lost or stolen cards will not be replaced by GRTC.
If the Go Card becomes unusable (the TRIM unit cannot read it), the card must be returned to GRTC Transit System, 301 East Belt Boulevard, Richmond, VA 23224. The card balance will be checked. If a remaining value is verified, a refund check will be mailed to the customer.
Only GRTC is authorized to make refunds. Go Card vendors will not make any type of refund.
If you have additional questions about GRTC’s Fare Media Policy, please call the Customer Service Center at (804) 358-GRTC (4782).