Contact Us

Couple looking up routes and schedules on computer.Let us help you with all of your transportation needs!  You can reach GRTC Transit System and its divisions a number of ways!

GRTC will have temporarily extended Customer Service Center hours around the launch of Your New GRTC Transit System.

On Monday, June 18th, GRTC’s Customer Service hours will temporarily extend to earlier morning and later at night so you can get live answers from one of our helpful Customer Service Representatives. Our Call Center (804-358-4782) hours will be:
Monday – Friday, 4:30AM – 11:30PM
Saturday & Sunday, 8:30AM – 5:00PM 


Customer Service Center:
(804) 358-GRTC (4782)
Monday – Friday, 6:00 am – 7:00 pm
Saturday/Sunday, 8:30 am – 5:00 pm

Email:  webcustomerservice@ridegrtc.com

Telecommunications Relay Service (TTY): Dial 711. Toll Free Number 1-800-828-1120. 


Specialized Transportation (CARE/C-VAN):
(804) 474-9922 or (804) 782-CARE (2273)
Email: webcarecvan@ridegrtc.com

ADA or Eligibility Inquiries:
Angela Allah
(804) 358-3871, ext. 434
​aallah@ridegrtc.com


GRTC Transit System Corporate Office
301 East Belt Boulevard
Richmond, Virginia 23224
Monday – Friday, 8:00 am – 4:30 pm

Main Switchboard:  (804) 358-3871
Lost & Found:  (804) 358-3871
Fax:  (804) 342-1933

FOIA Officer:
Tonya Thompson, Director of Procurement
Office: (804) 474-9372
Email: Tonya.Thompson@ridegrtc.com

Marketing & Media Inquiries:
Carrie Rose Pace, Director of Communications
Office: (804) 474-9354
Cell: (804) 516-4148
crosepace@ridegrtc.com

Bus Advertising:
Tim Brazil, Transit Advertising Sales Executive
Office: (877) 862-4414
Fax: (804) 748-3258
busads4u@aol.com


To file an ADA complaint with GRTC, please contact the following, as relevant:

CARE/C-VAN
Phone: (804) 782-CARE (2273)  
Email: webcarecvan@ridegrtc.com

GRTC Fixed Route & Express Route Services
Phone: (804) 358-GRTC (4782)
Email: webcustomerservice@ridegrtc.com

GRTC Headquarters & Bus Stops
Phone: (804) 358-GRTC (4782)
Email: webcustomerservice@ridegrtc.com


RideFinders, A Division of GRTC Transit System
The Historic Ironfronts Building
1013 East Main Street
Richmond, Virginia 23219
(804) 643-RIDE (7433)