Customer Service

Customer Service

Customer Service Center

Customer Service Center

Monday – Friday, 6:00 am – 7:00 pm
Saturday & Sunday, 8:30 am – 6:00 pm
(Hours effective January 2024)

Email Customer Service

webcustomerservice@ridegrtc.com

Call Customer Service

(804) 358-GRTC (4782)

Telecommunications Relay Service (TTY): Dial 711
Toll Free Number 1 (800) 828-1120

Send Us a Message

Department Contacts

GRTC headquarters are located at 301 East Belt Boulevard
Richmond, VA 23224
and open Monday – Friday, 8:00 AM – 4:30 PM.

Note: GRTC’s driveway is named “Lordley Lane,” on the north side of East Belt Boulevard, next to the gas station.

Routes serving GRTC HQ: 1A, 2C and 20
Nearby Bus Stops:
Bus Stop #251 (Belt at GRTC Administration Building)
Bus Stop #3392 (Belt Boulevard & Lordley Ln)

(804) 358-3871
Fax: (804) 342-1933

Lost & Found

Lost & Found

Reporting Lost Items

Passengers who lose belongings are encouraged to report the loss immediately to the GRTC Lost and Found Department at 804-358-3871 or through the GRTC website under the “Lost & Found” section. 

For in-person pickup or to retrieve items, owners must schedule an appointment through the GRTC Lost and Found Department.

An alternative pick-up option is RideFinders located at 1013 E Main St, Richmond, VA 23219. This option is strictly by request and appointment only. 

Item Retention and Disposition

  • GRTC only keeps recovered items for 5 business days from the date they are recovered. 
  • After 5 business days, unclaimed items are discarded or donated to a charitable organization at GRTC’s discretion. 
  • Returnable items include keys, purses/wallets, medications, glasses, electronic devices (phones, tablets, laptops), bicycles 
  • Non-returnable items include but are not limited to perishables, clothing, and umbrellas.
  • Owners must provide a detailed description of the lost item and valid identification (driver’s license or ID to claim belongings. 

Operating Hours 

Lost and Found is open Monday through Friday, 8:30 a.m. to 4:00 p.m. The Lost and Found Department is closed on weekends and most federal holidays.

ADA
Title VI
BESbswy