FAQ’s

Front of a GRTC bus at a bus stopHave a question about GRTC Transit System? Before contacting our Customer Service Department, check out the listing below of some of our most frequently asked questions.

Click on a FAQ below to reveal the answer:


What is the fare?

One way fares:
$1.50 local
$2.00 express
$3.50 - $6.00 extended express

Children under 5 years of age: Free when accompanied with fare-paying passenger.  Children 5 years and older pay full fare.  Exact fare must be paid in cash or by GoCard.  Please see the Fares & Rates section of the website for details.

Are discounted fares available?

Discounted fares are available through the Reduced Fare Program for people 65 years of age or older, and for those people who have certain types of disabilities. To download an application, please visit the Reduced Fare section of the website.

Where can I get GoCards?

GoCards are available at most Kroger, Food Lion, Martins, and CVS locations in Richmond, as well as other locations listed on the Where To Buy section of the website.

What are GRTC’s hours of operation?

City of Richmond: 5:00 am - 1:00 am, 7 days a week
Henrico County: 6:00 am - 7:00 pm, Monday – Friday (no weekend service)
NOT all routes operate on all days.  Please consult the individual route schedules for details.

How can I get route and schedule information?

Route and schedule information are available via telephone, Internet, and print.

Telephone
Customer Service Center: (804) 358-GRTC (4782)
6:30 am - 7:00 pm, Monday – Friday
8:30 am - 5:00 pm, Saturday, Sunday, and holidays

Internet
Go to the Schedules & Routes section or use GRTC’s Trip Planner to plan your trip.
You may also use GRTC's Bus Tracker on your computer or the Official GRTC Mobile App on your smart device to access real time bus arrival information.

Print
Individual Route Schedules are available through the Customer Service Center and select retail locations.

What bus route should I take?

Contact GRTC's Customer Service Center at (804) 358-GRTC (4782).

6:30 am - 7:00 pm, Monday - Friday
8:30 am - 5:00 pm, Saturday, Sunday and holidays

Advise the customer service representative the point(s) of origin and destination. The customer service representative will advise the correct route(s) and if there are any transfers.

You may also use GRTC's Trip Planner to plan your trip.

Is the bus on time or late?

Contact GRTC's Customer Service Center at (804) 358-GRTC (4782).

6:30 am - 7:00 pm, Monday - Friday
8:30 am - 5:00 pm, Saturday, Sunday and holidays

Ask the customer service representative for precise time and location of the bus.

You may also use GRTC's Bus Tracker on your computer or the Official GRTC Mobile App on your smart device to access real time bus arrival information.

Where does GRTC go?

GRTC serves the City of Richmond and Henrico County, with express route services to Petersburg and a small portion of Chesterfield County.

Why doesn’t GRTC go to _______?

GRTC depends upon local government funding to help pay for the operational expenses of providing public transit service. It can only operate in areas where there are funding sources available. Within the Richmond metropolitan area, each individual locality decides whether or nor to fund GRTC services.

If you want GRTC in your area, contact your local elected officials to let them know the importance of transit in your area.

Can I store a bike on GRTC buses?

Yes, all GRTC buses have the ability to store a bicycle on the bike rack on the front of the bus or in the storage compartment under the bus.

How many routes does GRTC Transit System operate?

Currently, GRTC operates 45 routes.  Eleven of them are express routes.

Are the buses accessible to individuals using wheelchairs and other mobility devices?

Yes.  Each operator has been properly trained and prepared to provide assistance to individuals as needed.

Are eating or drinking allowed on the bus?

No.  Eating and drinking are not permitted on the bus.

Is smoking allowed on the bus?

No.  Smoking of any kind is not permitted on any GRTC bus.  This includes, but is not limited to, carrying a lit cigarette, electronic cigarette, pipe, cigar, matches or lighter.

How do I register a compliment or concern?

Contact GRTC through the Contact Us section of the website or call GRTC's Customer Service Center at (804) 358-GRTC (4782).

6:30 am - 7:00 pm, Monday - Friday
8:30 am - 5:00 pm, Saturday, Sunday and holidays

What items may not be brought onto the bus?

Any items that can be deemed as hazardous to other riders or the operator are not allowed on the buses.

What if personal property is left on the bus?

Contact GRTC Lost and Found at (804) 358-GRTC (4782). If the lost item(s) have been located, they may be claimed as follows:

8:30 am - 12:00 pm and 2:00 pm – 4:00 pm, Monday – Friday
301 East Belt Boulevard
Richmond, VA 23224

What happens when there is severe weather?

In general, GRTC operates in all weather conditions consistent with safety measures. In extreme weather, service may be delayed. Customers may check service status:

  1. GRTC Transit System website
  2. Local TV stations
  3. Call Customer Service at: (804) 358-GRTC (4782).
    6:30 am - 7:00 pm, Monday - Friday
    8:30 am - 5:00 pm, Saturday, Sunday and holidays
Who owns GRTC?

GRTC Transit System is 50% owned by the City of Richmond, and 50% by Chesterfield County. GRTC’s Board of Directors consists of six members. Three are appointed by the Richmond City Council and three by the Chesterfield County Board of Supervisors.

How can a stop be added or removed?

A written request must be submitted to:

Planning Department
GRTC Transit System
301 East Belt Boulevard
Richmond, VA 23224

It will undergo the standard review procedures. If a stop is to be removed, a notice will be published on the specific stop.

How can a route be changed?

A written request must be submitted to:

Planning Department
GRTC Transit System
301 East Belt Boulevard
Richmond, VA 23224

It will undergo the standard review procedures. A public hearing may be scheduled prior to approving any rerouting.

How much can be saved by riding the bus?

To calculate your individual savings, go to RideFinders Cost Calculator

Does my fare cover the cost of my ride?

Like most transit systems across the country, GRTC’s fare box revenue does not cover 100% of its operating costs. Approximately 20% of the costs for running a route are paid for by fare box revenue so GRTC must heavily rely on local government or state funding to cover the remaining 80%. If there is no local or state funding to help pay for the route, most of the route’s operating costs would need to be covered by the fare.

Who pays for GRTC?

Farebox revenue, federal, state, and local monies make up the funding that GRTC uses to provide public transit services. Federal funding is used to purchase capital items such as buses, facilities, and computers. Farebox revenue, state, and local government funding is the main source for paying the ongoing operations cost for a route (for example, bus operator wages and fuel). Currently, City of Richmond, Henrico County, and state formula operating funds are provided to GRTC for the provision of public transit services.

How does GRTC plan for the future?

Recognizing that transit systems must periodically be evaluated and modified to meet changing demand, GRTC periodically conducts studies that review and recommend ways of making the company’s transit services more effective and efficient. The end results are principal tools for the strategic planning and operation of GRTC’s public transportation services in the region.

GRTC’s Transit Development Plan document is available for download in PDF format. Please click on the link to open and download the document.

What is RideFinders?

RideFinders is a division of GRTC. It promotes numerous transportation alternatives to the use of single occupancy vehicles. These include carpools, vanpools, telework, biking, and other options. Check out the services offered at the RideFinders website.