GRTC Go Card Trade-in Schedule

GRTC continues to prepare for and implement major technology upgrades, retiring old Go Cards and Change Cards in late 2017. Customers with remaining value on these cards may trade in for passes of equivalent value at the Temporary Transfer Plaza during the following Customer Service hours from 7 AM – 9 AM and 3 PM – 6 PM on:

  • Wednesday, January 3
  • Thursday, January 4 *CANCELLED BECAUSE OF SNOW*
  • Friday, January 5 *CANCELLED BECAUSE OF SNOW*
  • Monday, January 8
  • Wednesday, January 10
  • Friday, January 12
  • Wednesday, January 17 (make-up day from Snow Day)
  • Thursday, January 18 (make-up day from Snow Day)

Trade-ins will be conducted from GRTC’s white mobile command unit vehicle parked at the Temporary Transfer Plaza. Go Cards and Change Cards will be inspected for validity.

Customers may also continue to trade in through January 12, 2018 at RideFinders (1013 E. Main St., Richmond, VA 23219) during normal business hours, Monday – Friday, 8:00 AM – 4:30 PM.

Customers with trade-ins valued at more than $100 must come to GRTC's headquarters (301 E. Belt Boulevard, Richmond, VA 23224) during normal business hours, Monday - Friday, 8:00 AM - 4:30 PM. Large trade-ins will be honored through January 12, 2018.

As always, exact fare is required; GRTC fareboxes do not issue change. For full fare information and answers to frequently asked questions, please visit or call GRTC’s Customer Service Center at 804-358-GRTC.