GRTC Rider Update August 6, 2021

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GRTC Welcoming More Riders Aboard

Passenger securing their face mask prepares to board a Pulse bus at the rear door.IMAGE: Passenger securing their face mask prepares to board a Pulse bus at the rear door.
August 6, 2021
Please visit our website for the most recent COVID-19 information.

GRTC Passenger Policies Effective August 8: GRTC continues to update passenger policies during the ongoing COVID-19 pandemic. Effective August 8, 2021, more space on-board for passengers will be available. GRTC will shift the barrier cord forward, allowing for more standing room as ridership continues to increase on many local routes to near pre-pandemic levels.

Because of the increase in community transmission resulting from the Delta variant, GRTC will continue rear door boarding for most passengers to protect Operators at the front. Front door boarding remains open for passengers needing assistance, the ramp, or ADA seating at the front. With the return to in-person school, unaccompanied minors are permitted to ride.

The Federal Mask Order remains in effect through September 13, 2021, which means all passengers must continue to properly wear face masks throughout their trip with GRTC, regardless of vaccination status. Passengers with symptoms of illness are asked not to ride.
Customers are still not allowed to have an extended ride (a ride that is more than one round trip); passengers must exit the bus when reaching the stop where they originally boarded. More info

Carytown Watermelon Festival Detours: Routes 5, 20, & 78 detour around Carytown on Sunday, August 8 during the Watermelon Festival. Please check for other upcoming special event detours and service impacts here.

GRTC Pulse Willow Lawn Temporary Drop-off Location: Beginning Monday, August 9, the Henrico Department of Public Works is repairing the roadway on Byrd at Broad, closing Byrd between Markel and Broad. Buses will let passengers exit the Pulse at Bus Stop #2379 in front of Jason’s Deli on southbound Willow Lawn Drive. The Pulse will detour around the road closure and then pick up passengers like normal at the Willow Lawn Pulse station.

Service Updates Coming September 12: Service updates are scheduled to take effect Sunday, September 12, 2021. You can watch an overview of the changes here, and explore route change maps for Route 20, Route 77 wide view and Route 77 Fan view, plus see the combined 3B and 111 here. We will have new public timetables available online in early September.

We Are Hiring Operators & Mechanics: GRTC offers competitive pay and a generous pension contribution. Visit and apply today!

We are now hiring for:

Bus Operators  
Repair Shop Mechanic  
Maintenance Supervisor 
Repair Shop Mechanic Apprentice (3) 
Body Shop Mechanic 
Scheduling Manager 
Transportation Trainer/Coach (2) 
General Utility 
Transportation Supervisor

Employment opportunities are always posted at!

You are welcome to connect with GRTC if you have questions.

GRTC’s office is closed to the public, and Lost and Found is by appointment only.