GRTC Rider Update December 17, 2021

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GRTC Service Updates, Holiday Schedules, & Downtown Changes

From Our GRTC Family To Yours, Happy Holidays
IMAGE: From Our GRTC Family To Yours, Happy Holidays.
December 17, 2021
Please visit our website for the most recent COVID-19 information.

Service Adjustments in December: Because of ongoing labor shortages, GRTC will modify schedules on December 19, 2021. Schedule changes are on Routes 1A, 4A, 4B, 5, 12, 13, 14, 20, 76, 77, 78, 88, and Pulse. You can preview service adjustments and changed public timetables now online. All public timetables will be available online Sunday morning. To provide another mobility option for customers affected by the temporary service adjustments early morning and late night, GRTC is piloting a new on-demand service between bus stops. GRTC remains Zero Fare.


Upcoming Holiday Schedules: GRTC’s Administrative Office is closed on these holidays, and there is no Lost & Found.  

Christmas Eve: On Friday, December 24, 2021, GRTC operates a NORMAL weekday schedule, but there is NO Express Route service.

Christmas Day: On Saturday, December 25, 2021, GRTC operates a SUNDAY schedule. CARE standing reservations cancelled; book trips up to 7 days in advance. GRTC & CARE CUSTOMER SERVICE CLOSED.

New Year’s Eve: On Friday, December 31, 2021, GRTC operates a NORMAL weekday schedule, but there is NO Express Route service.

New Year’s Day: On Saturday, January 1, 2022, GRTC operates a SUNDAY schedule. CARE standing reservations cancelled; book trips up to 7 days in advance. GRTC & CARE CUSTOMER SERVICE CLOSED.


Temporary Transfer Plaza Changes Coming Soon! GRTC continues to work with the City of Richmond on impacts to the Temporary Transfer Plaza (TTP) expected as soon as January 2022. Construction impacts on 9th St. will require Bay changes and shelter removals soon. The Public Safety Building nearby will be demolished, and GRTC will not be able to use existing Bay locations within the work zone. Shelters, benches and trash cans between Clay and Leigh Sts. will be removed, and Bay locations and assignments will change. Details on the new temporary bay locations, routes serving them, and customer seating and trash cans will be available soon. The Interim TTP also helps GRTC prepare in partnership with the City of Richmond for a new TTP within the 8th Street surface parking lot, which will include new lighting, signage, shelters, and restroom facilities for Operators. Construction is expected to begin as soon as Spring 2022 and once open will serve GRTC for several years while the search for a permanent transfer hub location is ongoing.


Federal Mask Order Still In Effect: The mask mandate on public transit remains in effect through March 18, 2022. Face masks must be worn properly over both nose and mouth, and must comply with the Federal Order. FAQs about the Order

Bus rider waving at Operator, wearing mask


We Are Hiring Operators & Maintenance staff: Sign-on bonuses are now offered to new full-time operators ($5,000) and mechanics ($8,500)! Applicants only need a Virginia Driver’s License – GRTC will train you and help you earn your CDL. Visit ridegrtc.com and apply today to join the GRTC Family!


We are now hiring for:

Employment opportunities are always posted at rideGRTC.com!

You are welcome to connect with GRTC if you have questions.

GRTC’s office is closed to the public, and Lost and Found is by appointment only.