GRTC Update April 2, 2021

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COVID safety protocols continue!

Bus Operator wearing mask and safety vest with uniform opens a window on the bus before service.
IMAGE: Bus Operator wearing mask and safety vest with uniform opens a bus window before beginning service.

April 2, 2021

Please visit our website for the most recent COVID-19 information.

GRTC Customer Service Call Center NEW Hours: GRTC continues to have service impacts when staff are off work for COVID-related reasons (vaccines, quarantine, or recovery). Recently, most of those service disruptions have been on weekend evenings. Therefore, GRTC is extending the Customer Service Call Center Hours on weekends until 9PM to ensure riders can get live help when there may be service delays.

Call 804-358-4782
Mon – Fri 6AM – 7PM
Sat & Sun 8:30AM – 9PM

CSR Rivers
IMAGE: Customer Service Representative wearing black and pink with a yellow flower pin at work helping customers at a headset workstation.

New Shelters At Bus Stops: GRTC continues to install new shelters at bus stops throughout the network, requiring temporary stop closures during construction. This Spring, efforts are focused in Richmond’s East End communities, with funding support from Bon Secours. Where sidewalks are narrow, shelters have a back panel and a roof, but no sides, in order to comply with the Americans with Disabilities Act (ADA) for sidewalk mobility space. Where sidewalks are wide, shelters have side and rear panels and a roof. You can see pictures of this project in progress on our Facebook page.

Shelter crew removing old shelter and installing new shelter at westbound Broad and 17th 
IMAGE: Old shelter being removed and new shelter being installed at westbound Broad and 17th.

GRTC Transit On The GO! Mobile App Update: GRTC’s mobile app for bus tracking has an update available now, so be sure to update from the App Store! Updates are both cosmetic and functional, making it easier to see your bus location and bus stops, with improved live tracking on the map. (Many devices will update automatically, but if you don’t see the updated version, please go to the App Store and click on "update." If the update still does not appear, you will need to delete the old GRTC app and install the new version from the App Store).

We Are Hiring Bus Operators: Have a safe driving record and enjoy working with people? GRTC is now hiring Bus Operators starting at $16.11 per hour, with top pay at $24.79 per hour, plus a generous pension contribution. Visit and apply today!
Now Hiring Bus Operators

We are also hiring for other positions, including:

You are welcome to connect with GRTC if you have questions.

GRTC’s office is closed to the public, and Lost and Found is by appointment only.