Bus Stops

GRTC has nearly 2,000 bus stops in its system where customers can connect with local, express and extended express routes. We provide an overview of the different types of signage at stops below.

Bus Stop Spacing Policy: GRTC should space bus stops so that routes in urban/walkable areas have an average of five bus stops per mile; In suburban/less walkable areas stops may be spaced closer. Many bus stops are about three blocks apart. GRTC's bus stop spacing policy adheres to the following guidelines from the GRTC Transit Development Plan:

Types of area in the table above are based on Richmond Metropolitan Planning Organization Transportation Analysis Zones for GRTC's local service area.
However, specific bus stop locations take into account safety, walkability, ADA, ridership, land-use, distance between stops, and on time performance considerations.

GRTC's bus stop signs and additional informational signage around the system make it easier for customers to ride!

Basic Bus Stop Signs

There are approximately 2,000 basic bus stop signs in the GRTC system, and they were all replaced and upgraded between March 2016 and December 2017. It had been nearly 20 years since these signs had a makeover, and GRTC is proud of the new look and upgrades in design and functionality. 

The basic bus stop signs feature a taller, more visible pole in accordance with VDOT standards (7 feet off the ground) with a round bus icon at the top. Beneath that are signs featuring the bus stop number, GRTC customer contact information and the route(s) serviced by that bus stop. Braille “BUS” markers are at the standard height on the bus stop pole. Stops that remain open when GRTC operates Snow Routes have a blue snowflake icon.

An additional feature on some basic bus stop signs is also a lower level sign displaying a printed schedule and map relevant to that specific route and stop. 

  • North of the James River bus stop locations, showing removed, moved and unchanged stops - interactive map
  • South of the James River bus stop locations, showing removed, moved and unchanged stops - interactive map

Information Kiosk

This four-sided grey cube serves select high-density bus stops. At the top of the information kiosk, customers see a panel on each side indicating the name of the stop and the direction of the route. The top sign also indicates which routes serve that bus stop by route numbers. Each side of the four-sided kiosk displays different information to help customers with their trips, and content can vary between kiosks.

Information kiosks are located at:

  • Temporary Transfer Plaza Bay A (by Stop #3414)
  • Temporary Transfer Plaza Bay E (by Stop #3418)
  • Temporary Transfer Plaza Bay J (by Stop #3424)
  • Main & 25th (by Stop #1627)
  • Broad & Robinson (by Stop #460)
  • Southside Community Service Center (by Stop #2082)
  • Broad & 11th (by Stop #352)
  • Broad & 9th (by Stop #384)
  • 14th & Franklin (by Stop #7)
  • Willow Lawn Shelter 

Schedule Information Solar Panel

The Schedule Information Solar Panel signs are solar-powered and have a push button to illuminate the sign at night. The sign features stop-relevant route maps and departure panels. Many of these panels provide a small route map along with the scheduled departure times for buses servicing that stop. Depending on how many routes pass by the stop, the panels may look slightly different.

There are 17 of these in the system:

  • Temporary Transfer Plaza Bay J (by Stop #3424)
  • Temporary Transfer Plaza Bay H (by Stop #3421)
  • Temporary Transfer Plaza Bay F (by Stop #3419)
  • Temporary Transfer Plaza Bay E (by Stop #3418)
  • Temporary Transfer Plaza Bay C (by Stop #3416)
  • Temporary Transfer Plaza Bay A (by Stop #3414)
  • Nine Mile & 29th (by Stop #1864)
  • Nine Mile & 29th (by Stop #1865)
  • Chamberlayne & Brookland Park (by Stop #680)
  • Forest Hill & Jahnke (by Stop #952)
  • Cary & Boulevard (by Stop #619)
  • Chamberlayne & Watkins (by Stop #715)
  • Chamberlayne & Watkins (by Stop #3488)
  • Forest Hill & Prince Arthur (by Stop #971)
  • Hull & Cowardin (by Stop #1297)
  • Nine Mile & Kenway (by Stop #1866)
  • White Oak Village at Office Max (by Stop #3339)

Other Features

The Information Kiosks and Schedule Information Solar Panels have extra ways to connect with customers. For cell phone users, the map includes the Bus Tracker estimated arrivals by text information. Customers may also scan the QR code on the poster with a smart phone to go directly to the GRTC website and download bus route schedules, connect with GRTC Customer Service, or download the free GRTC Transit On The GO! mobile app.

Remember, regardless of which of the three bus signs a customer uses, always wait at the basic bus stop sign for the bus.

GRTC is committed to responding to the needs of the communities served by providing exceptional customer service.
New maps are also available at GRTC Pulse stations.

Trash Pick-up:
In the City of Richmond, trash cans at bus stops are picked up by the City's trash trucks on their routes. However, trash at Pulse stations is picked up by GRTC. 

At-stop amenities vary by location.
COMING SOON: Online inventory of all stops and amenities.
Amenity Request: