New bus stop signs and additional informational signage around the system make it even easier for GRTC customers to ride!
GRTC CEO David Green says about the project, “One of the most frequent requests our customers make is for better, more helpful information at bus stops, and I'm very excited to implement this important project. Replacing every bus stop sign throughout our system is neither simple nor inexpensive, but it will be far worth the effort in the long run. Not only will it enhance the overall experience of our current riders, but it will make it easier for new riders to understand how transit works. Increasing ridership is our biggest priority and attracting new riders is part of that equation. Providing clear, easy to understand information at bus stops will help us achieve that goal.”
Basic Bus Stop Signs
There are approximately 2,000 basic bus stop signs in the GRTC system, and they were all replaced and upgraded between March 2016 and December 2017. It has been nearly 20 years since these signs had a makeover, and GRTC is excited for the new look and upgrades in design and functionality.
The new basic bus stop signs feature a taller, more visible pole in accordance with VDOT standards (7 feet off the ground) with a round bus icon at the top. Beneath that are signs featuring the bus stop number, GRTC customer contact information and the route(s) serviced by that bus stop. Braille “BUS” markers will remain at the standard height on the bus stop pole, as is the case now.
An additional feature on some basic bus stop signs will also be a lower level sign displaying a printed schedule and map relevant to that specific route and stop. Eventually, all basic bus stop signs will also have this feature, but initially there will be 300 signs with this lower schedule sign.
GRTC's bus stop spacing policy adheres to the following guidelines from the GRTC Transit Development Plan 2012 - 2017:
Types of area in the table above are based on Richmond Metropolitan Planning Organization Transportation Analysis Zones for GRTC's local service area.
However, specific bus stop locations take into account safety, walkability, ADA, ridership, land-use, distance between stops, and on time performance considerations.
All of these signs make it even easier for riders to use transit in the Greater Richmond Area.
This four-sided grey cube serves select high-density bus stops. At the top of the information kiosk, customers will see a panel on each side indicating the name of the stop and the direction of the route. The top sign will also indicate which routes serve that bus stop by route numbers. Each side of the four-sided kiosk displays different information to help customers plan their trips.
Information kiosks are located at:
· Broad & 1st - Westbound (by Stop ID #364)
· Broad & Robinson – Westbound (by Stop ID #460)
· Broad & Davis – Eastbound (by Stop ID #418)
· Broad & Harrison - Westbound (by Stop ID #433)
· Broad & Harrison – Eastbound (by Stop ID #3306)
· 14th & Franklin – Southbound (by Stop ID #7)
· Brook & Azalea – Northbound (by Stop ID #505)
· Southside Plaza (Community Center) – Parking Lot Neighborhood Shelter. (by Stop ID #2082)
· Willow Lawn (at shelters) – Northbound (by Stop ID #2378)
1. One panel shows a new transit System Map that includes all route information. Major destinations throughout the service area are also featured.
2. The second panel shows a Destinations Map featuring destinations that are served by that current bus stop, as well as destinations in the direction the buses travel from that stop. This panel will help riders know whether to use this bus stop or another one, especially if a customer wants to travel in another direction. The Destinations Map includes a table showing the approximate time between trips for each route by time of day and day of the week.
3. The third panel features tables showing the exact scheduled times for each bus to pass that stop each day. Customers can find the route they want to take, and then look at the table for the next time the bus is scheduled to arrive. Fare information is also included on this panel.
4. The fourth panel features GRTC Marketing messages for customers, such as information about the GRTC Transit On The Go! free mobile app or the Bus Tracker tool.
Schedule Information Solar Panel
The Schedule Information Solar Panel signs are solar-powered and have a push button to illuminate the sign at night. The sign features stop-relevant route maps and departure panels. Many of these panels provide a small route map along with the scheduled departure times for buses servicing that stop. Depending on how many routes pass by the stop, the panels may look slightly different.
There are 18 of these in the system:
· Main & 10th – Westbound (by Stop ID #1606)
· 8th & Grace – Southbound (by Stop ID #3302)
· 10th & Marshall – Southbound (by Stop ID #3)
· Hull & Cowardin – Westbound (by Stop ID #1297)
· Broad & 4th – Westbound (by Stop ID #371)
· Chamberlayne & Bellevue – Southbound (by Stop ID #678)
· Chamberlayne & Brookland Park Boulevard – Northbound (by Stop ID #679)
· Broad & 17th – Westbound (by Stop ID #358)
· Broad & 18th – Eastbound (by Stop ID #359)
· Chamberlayne & Brookland Park Boulevard – Southbound (by Stop ID #680)
· Brook & Lombardy – Northbound (by Stop ID #517)
· White Oak Village (Office Max) – Northbound (by Stop ID #3339)
· Main & 13th – Eastbound (by Stop ID #1609)
· Broad & Lombardy – Eastbound (by Stop ID #447)
· 21st & Marshall – Westbound (by Stop ID #63)
· Jeff Davis & Halifax – Northbound (by Stop ID #1413)
· Forest Hill & Sheila Lane – Eastbound (by Stop ID #979)
· Brook & Lombardy – Southbound (by Stop ID #518)
The Information Kiosks and Schedule Information Solar Panels have extra ways to connect with customers. For cell phone users, the map includes the Bus Tracker estimated arrivals by text information. Customers may also scan the QR code on the poster with a smart phone to go directly to the GRTC website and download bus route schedules, connect with GRTC Customer Service, or download the free GRTC Transit On The GO! mobile app.
Remember, regardless of which of the three bus signs a customer uses, always wait at the basic bus stop sign for the bus.
GRTC is committed to responding to the needs of the communities served by providing exceptional customer service.
PROJECT MILESTONES: (In order from most recent to oldest)