Pilot On-Demand Service

GRTC customers can request one ride per day from one GRTC bus stop to another through on-demand service Monday – Friday, 5:00 – 6:00 am and 11:00 pm – 2:00 am. GRTC is working with multiple partners to provide this service under Zero Fare operations.

When: Monday – Friday between 5:00 – 6:00 am and 11:00 pm – 2:00 am only, excluding observed holidays falling on weekdays when GRTC operates a weekend schedule. This pilot program may be discontinued at any time.

How it works: Several Zero Fare alternative transportation options are available for riders to choose. Rides may be requested only once per day and only work from one GRTC bus stop to another.

Uber App: Download Uber’s mobile app and request a ride from a bus stop to the destination bus stop using this Uber app code link. This is the fastest and easiest option. When requesting a ride, make sure your pick-up bus stop is correct. 

GRTC/UZURV/Uber Phone Help: Call 804-358-4782 for help requesting a ride over the phone with Uber, UZURV, or a GRTC small vehicle. This is a slower option with longer waits for pick-up. Trips should be requested approximately 30 minutes before needing to ride. Wheelchair accessible vehicles (WAVs) are available upon request. 

Background: Due to ongoing labor shortages, GRTC modified schedules in Winter 2021 to end service at 11:00 pm or not starting service until 6:00 am. To provide another mobility option for customers affected by the service adjustments, GRTC is piloting a new on-demand service between bus stops.

Masks are optional on GRTC, but we encourage riders to wear a mask to their comfort level. Passengers with symptoms of illness are asked not to ride. For the most complete and latest GRTC updates during the pandemic, please visit this page.