CARE (Community Assisted Ride Enterprise) provides ADA “origin-to-destination” service. CARE operates within GRTC’s fixed route coverage area, extending up to ¾ mile from our fixed route bus lines.
Hours
Richmond residents:
5:00 am to 1:00 am
6:00 am to 8:00 pm if traveling to/from Henrico County
Chesterfield residents:
Monday – Friday: 5:00 am to 7:30 pm
Saturday 8:00 am to 7:00 pm
Sunday: no service
Henrico residents:
6:00 am to 11:00 pm
Book A Ride
To schedule a ride, please call, email, or fax using the following information:
- Phone: (804) 782-CARE (2273)
Available 7:00 AM – 5:00 PM Monday – Friday & 8:00 AM – 4:30 PM Saturday and Sunday. - Voicemail: Call (804) 782-CARE (2273) then, when prompted, press “3” to leave a voicemail. Be sure to provideyour first & last name and a callback phone number along with the reservation request. A CARE representative will call back to confirm.
- Email: webcarecvan@ridegrtc.com
A CARE representative will confirm via email once the reservation is processed. - Fax: (804) 474-9993
A CARE representative will confirm via return fax or phone call once the reservation is processed.
Please Note: When using the voicemail, email, or fax options, a CARE representative will confirm reservation requests on the same day if the reservation is for next day service. If the reservation is for 2 or more days in advance, confirmation will be sent within 24 hours.
Please provide the following information when making a reservation:
First and last name
Date of travel
Pick-up address
Destination address
The time you wish to arrive at your destination or appointment time
Your desired return time and destination
If you will be traveling with a guest, Personal Care Assistant (PCA), or service animal
CARE Plus
CARE Plus service is not required by the Americans with Disabilities Act (ADA).
A trip will be designated as a CARE Plus trip if the origin or destination location is more than 3/4 of a mile from GRTC’s fixed route bus line, or if travel is desired to a destination in Henrico County on a day or time when GRTC’s fixed route buses are not running in Henrico County.
Hours
Richmond residents:
5:00 am to 1:00 am
6:00 am to 8:00 pm in Henrico County
Chesterfield residents:
Monday – Friday: 5:00 am to 7:30 pm
Saturday 8:00 am to 7:00 pm
Sunday: no service
Henrico residents:
6:00 am to 11:00 pm
CARE on Demand
Holiday Schedules
Eligibility
No-Show & <br>Cancellation Policy
