CARE On-Demand

CARE customers can benefit from a precedent-setting pilot program with greater flexibility in meeting their mobility needs. "CARE On-Demand" enables CARE customers the option to utilize a same-day, direct, non-stop trip. 

Schedule your trip at least two hours in advance. Trips can also be scheduled farther in advance with greater flexibility. You will need your CARE ID number for booking and your CARE ID when riding.

CARE customers can choose from two CARE On-Demand partners, RoundTrip and UZURV. With two partners, there are two easy ways to use CARE On-Demand!

RoundTrip is a web-based reservation system, where customers can book trips easily and securely through this RoundTrip portal: https://www.rideroundtrip.com/grtc/

For customers requiring or preferring phone assistance, please call RoundTrip at 1-877-396-8080.

RoundTrip Service Hours:
7 days a week from 7AM to 7PM

(These service hours may expand during the pilot program).

Cancellation fees may apply if a customer is a "no show."

RoundTrip is also actively working on a mobile app option.

UZURV customers can call to schedule trips at least two hours in advance with the UZURV Call Center at (804)-499-3400.
Call Center Hours:
Monday to Friday from 7AM to 5PM
*Beginning Saturday, January 13th, the Call Center will also be open on Saturdays from 9AM to 5PM! Customers making reservations for Sundays may make their reservation by 5PM on Saturdays.

UZURV Service Hours:
Monday to Friday from 7AM to 6PM

*Beginning Saturday, January 13th, service expands to 7 days a week from 7AM to 6PM!*

UZURV is also actively working on a mobile app for CARE customers.

CARE ON-DEMAND GENERAL INFORMATION

Customer Benefits:

  • Direct, non-stop service
  • Same-day reservation service
  • Reserve up to 30 - 90 days in advance (varies by provider)
  • Freedom to ride solo
  • Bring guests (space permitting), a Personal Care Assistant (PCA), or a service animal
  • Travel anywhere within the GRTC CARE service area
  • Request favorite driver(s)
  • ADA accommodations

Cost: (Credit/Debit cards accepted, but not CARE tickets or Cash)

  • Customer pays initial $6.00.
  • GRTC will pay for up to an additional $15.00 of the cost of the ride.
  • Any additional cost will be the customer’s responsibility. (Total cost of trip is set prior to trip so customer knows in advance.)
  • Trip cost is determined by trip mileage, and may be subject to peak time-of-day demand.

GRTC wants to hear from you about your experience with CARE On-Demand as we continue to improve service for CARE customers. Connect with us by emailing us at webcustomerservice@ridegrtc.com or by calling GRTC’s Customer Service Center at 804-358-GRTC (4782). (Please note: C-VAN customers are not eligible for CARE On-Demand.)

If you need assistance with your CARE ID # or require a new CARE ID, please contact GRTC’s Eligibility Coordinator at (804) 358-3871 ext. 434, or by mail at Eligibility Coordinator, GRTC Transit System, 301 East Belt Boulevard, Richmond, VA 23224.