CARE customers can benefit from a precedent-setting pilot program with greater flexibility in meeting their mobility needs. "CARE On-Demand" enables CARE customers the option to utilize a same-day, direct, non-stop trip. CARE On-Demand is an optional program open to CARE customers; CARE customers are not required to use CARE On-Demand. However, you must first qualify for CARE to be eligible to utilize CARE On-Demand.
Schedule your trip at least two hours in advance. Trips can also be scheduled farther in advance with greater flexibility. You will need your CARE ID number for booking and your CARE ID when riding.
CARE customers can choose from two CARE On-Demand partners, RoundTrip and UZURV. With two partners, there are two easy ways to use CARE On-Demand!
RoundTrip is a web-based reservation system, where customers can book trips easily and securely through this RoundTrip portal: https://www.rideroundtrip.com/grtc/
RoundTrip Service Hours:
For customers requiring or preferring phone assistance, please call RoundTrip at 1-877-396-8080.
RoundTrip will be releasing their mobile app in March 2018.
Follow RoundTrip on Facebook: https://www.facebook.com/rideroundtrip/
UZURV customers can call to schedule trips at least two hours in advance with the UZURV Call Center at (804)-499-3400.
UZURV Service Hours:
UZURV is also actively working on a mobile app for CARE customers.
Cost: (Credit/Debit cards accepted, but not CARE tickets or Cash)
GRTC wants to hear from you about your experience with CARE On-Demand as we continue to improve service for CARE customers. Connect with us by emailing us at firstname.lastname@example.org or by calling GRTC’s Customer Service Center at 804-358-GRTC (4782). (Please note: C-VAN customers are not eligible for CARE On-Demand.)
If you need assistance with your CARE ID # or require a new CARE ID, please contact GRTC’s Eligibility Coordinator at (804) 358-3871 ext. 434, or by mail at Eligibility Coordinator, GRTC Transit System, 301 East Belt Boulevard, Richmond, VA 23224.