CARE customers can benefit from a precedent-setting pilot program with greater flexibility in meeting their mobility needs. "CARE On-Demand" enables CARE customers the option to utilize a same-day, direct, non-stop trip. CARE On-Demand is an optional program open to CARE customers; CARE customers are not required to use CARE On-Demand. However, you must first qualify for CARE to be eligible to utilize CARE On-Demand.
Schedule your trip at least two hours in advance. Trips can also be scheduled farther in advance with greater flexibility. You will need your CARE ID number for booking and your CARE ID when riding.
CARE customers can choose from two CARE On-Demand partners, RoundTrip and UZURV. With two partners, there are two easy ways to use CARE On-Demand!
With RoundTrip, you can save time by booking trips easily and securely online or through our app. To get started, please visit us here: https://www.rideroundtrip.com/grtc/
RoundTrip Service Hours:
For customers who would prefer booking by phone, please call us at 1-877-396-8080.
*To cover premium pricing from our transport providers, there is a $1 surcharge for rides commencing between 8PM-6:30AM, 7 days/week.
UZURV provides private, same day, direct, non-stop, door-to-door service with highly trained, ADA-compliant drivers and vehicles that match your specific needs.
UZURV Service Hours:
UZURV drivers are not random. With UZURV you can ask for your favorite driver.
Rides can be booked in as little as 60 minutes ahead of time.
CALL the UZURV Call Center at (804)-499-3400. Or book online: www.UZURV.com/grtc
Call Center Hours:
Cost: (Credit/Debit cards accepted, but not CARE tickets or Cash)
GRTC wants to hear from you about your experience with CARE On-Demand as we continue to improve service for CARE customers. Connect with us by emailing us at firstname.lastname@example.org or by calling GRTC’s Customer Service Center at 804-358-GRTC (4782). (Please note: C-VAN customers are not eligible for CARE On-Demand.)
If you need assistance with your CARE ID # or require a new CARE ID, please contact GRTC’s Eligibility Coordinator at (804) 358-3871 ext. 434, or by mail at Eligibility Coordinator, GRTC Transit System, 301 East Belt Boulevard, Richmond, VA 23224.