CARE On-Demand

CARE customers can benefit from a precedent-setting pilot program with greater flexibility in meeting their mobility needs. "CARE On-Demand" enables CARE customers the option to utilize a same-day, direct, non-stop trip. CARE On-Demand is an optional program open to CARE customers; CARE customers are not required to use CARE On-Demand. However, you must first qualify for CARE to be eligible to utilize CARE On-Demand.

Schedule your trip at least two hours in advance. Trips can also be scheduled farther in advance with greater flexibility. You will need your CARE ID number for booking and your CARE ID when riding.

CARE customers can choose from two CARE On-Demand partners, RoundTrip and UZURV. With two partners, there are two easy ways to use CARE On-Demand!

With RoundTrip, you can save time by booking trips easily and securely online or through our app.  To get started, please visit us here: https://www.rideroundtrip.com/grtc/

-15% OFF unlimited rides booked online with promo code: FALL.
-Get rides on-the-go by using our app! Download for iOS here/Download for Android here
-On-demand service will pick you up within minutes of booking

RoundTrip Service Hours:
7 days a week from 7AM to 11PM

For customers who would prefer booking by phone, please call us at 1-877-396-8080.

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*To cover premium pricing from our transport providers, there is a $1 surcharge for rides commencing between 8PM-6:30AM, 7 days/week.

UZURV provides private, same day, direct, non-stop, door-to-door service with highly trained, ADA-compliant drivers and vehicles that match your specific needs.  

UZURV Service Hours:
7 days a week from 7AM to 6PM

UZURV drivers are not random.  With UZURV you can ask for your favorite driver.

Rides can be booked in as little as 30 minutes ahead of time.

CALL the UZURV Call Center at (804)-499-3400. Or book online:  www.UZURV.com/grtc

Call Center Hours:
Monday to Friday from 7AM to 7PM
Saturday from 9AM to 5PM 
Customers making reservations for Sundays may make their reservation by 5PM on Saturdays.

CARE ON-DEMAND GENERAL INFORMATION

Customer Benefits:

  • Direct, non-stop service
  • Same-day reservation service
  • Reserve up to 30 - 90 days in advance (varies by provider)
  • Freedom to ride solo
  • Bring guests (space permitting), a Personal Care Assistant (PCA), or a service animal
  • Travel anywhere within the GRTC CARE service area
  • Request favorite driver(s)
  • ADA accommodations

Cost: (Credit/Debit cards accepted, but not CARE tickets or Cash)

  • Customer pays initial $6.00.
  • GRTC will pay for up to an additional $15.00 of the cost of the ride.
  • Any additional cost will be the customer’s responsibility. (Total cost of trip is set prior to trip so customer knows in advance.)
  • Trip cost is determined by trip mileage, and may be subject to peak time-of-day demand.

GRTC wants to hear from you about your experience with CARE On-Demand as we continue to improve service for CARE customers. Connect with us by emailing us at webcustomerservice@ridegrtc.com or by calling GRTC’s Customer Service Center at 804-358-GRTC (4782). (Please note: C-VAN customers are not eligible for CARE On-Demand.)

If you need assistance with your CARE ID # or require a new CARE ID, please contact GRTC’s Eligibility Coordinator at (804) 358-3871 ext. 434, or by mail at Eligibility Coordinator, GRTC Transit System, 301 East Belt Boulevard, Richmond, VA 23224.