Travel Training Program


GRTC’s Family of Travel Training Services provides customers, 15 years of age or older, the opportunity to learn skills that will enable them to follow a GRTC bus route. Travel training is a process of teaching individuals how to ride public transportation safely and independently. Travel Training Instructors create individualized travel plans that aim to meet the customer’s transit goals and show them how to use fixed route transportation in order to increase transit options. Travel training is free, except for the bus fare cost. As always, all CARE customers may ride local fixed route bus service for free.

Family of Travel Training Services:

  • Basic Bus Orientation
    • Initial meeting with the Travel Trainer to discuss travel goals and complete one or two bus trips.
    • This meeting may be conducted one-on-one or for small groups.
  • Personal Mobility Device Familiarization
    • Exclusively for CARE customers.
    • CARE customers practice boarding and alighting from fixed-route buses at GRTC HQ.
  • One-on-One Training
    • Personal training for specific trip destinations.
    • Includes an initial meeting with the Travel Trainer to discuss specific travel goals.
    • Open to anyone!
    • Can be catered to new transit riders, individuals with disabilities, minors aged 15 and older, and seniors. 

Travel Training Instructor:
Kelsey Setterlund
Office: (804) 474-9320

About Kelsey:

  • Specializes in travel training for seniors and people with disabilities. Kelsey has worked with individuals with disabilities for 11 years.
  • Has a Masters in Teaching from James Madison University (JMU) with a concentration in Special Education.
  • Loves exploring Richmond!
  • In her words: "I know the importance of being an active member in the community. Travel training will increase participants' independence and community access."

Who qualifies for Travel Training?

How much does the program cost?

  • This program is FREE!
  • Valid GRTC bus fare required.

Are CARE customers required to switch to riding fixed route?

  • No! CARE customers may continue to utilize CARE service, but can ride for FREE on any local fixed route bus by swiping their CARE cards.

Do minors aged 15-17 require a waiver to participate? 

  • Yes! Please complete THIS form and email or mail it to GRTC c/o Kelsey Setterlund, 301 E Belt Boulevard, Richmond, VA 23224.


  • TBD

PREVIOUS EVENTS: (In order from most recent to oldest)

  • 10/12/16 disABILITY Resource Fair, 6301 Midlothian Turnpike, 10:00 - 2:00
  • 8/24/16 – Community Day, Country Place Apartments, 12:00-4:00
  • 8/12/16 – Community Day, Foxwood Apartments, 12:00-4:00
  • 7/19/16 – Battery Park Christian Church, 4201 Brook Rd 2:00-4:00
  • 7/18/16 – Henrico Therapeutic Recreation Camp, Holladay Elementary, 10:00-11:00
  • 5/24/16 – Senior Connections, 24 E Cary St, 2:30-4:30
  • 5/24/16 – Norcroft Townhomes Senior Expo at 401 Norcroft Circle, Richmond, VA 23225, 11:00 AM - 2:00 PM
  • 4/22/16 – 2016 Metro Richmond Senior Games, Byrd Park, 600 South Boulevard, Richmond, VA 23221, 9:00 AM - 1:00 PM
  • 4/8/16 – Belmont Senior Recreation Center, 10:00 AM - 11:00 AM
  • 3/1/16 – Dads Appreciating Down Syndrome (DADS) monthly meeting at Capital Ale House Midlothian, 6:30 PM - 7:30 PM
  • 2/9/16 – 2016 7th District Senior Festival, "For the Love of Our Seniors" at Robinson Theater, 10:00 AM - 2:00 PM
  • 11/21/15 – The 2nd Precinct Safe Leaders Safety Picnic at Broad Rock Park, 10:00 AM - 1:30 PM
  • 11/13/15 – The VA Medical Center Homeless Team’s Annual Stand Down Event at Hunter Holmes McGuire VA Medical Center, 11:00 AM - 2:00 PM