LINK Microtransit

What is LINK?

LINK is a zone-based on-demand microtransit service designed to fulfill the transportation needs of areas that might not support traditional fixed route service. Use the GRTC On the Go app to call for a ride between any two places within a designated zone. Once matched with an available LINK van, a GRTC Operator will pick you up at the point indicated in the request and drive you to the designated drop-off point. All LINK vehicles are wheelchair accessible.

How to Ride

1. Download the App


Download the GRTC On the Go app and create an account — available on the App Store® and on Google Play™. To book over the phone, call (804) 358-4782.

2. Book and wait for your ride
Enter your starting point and destination within the zone. If you need space for a wheelchair, be sure to select the passenger type that meets your needs. A LINK van will meet you at the pick up location. Note the arrival time and be ready 5 minutes early. Maximum 4 passengers per booking.

3. Enjoy your ride
LINK is a comfortable, safe, and sustainable way to navigate around your community. You may pick up other riders traveling in the same direction during your trip. Book another ride in the app to your next destination or connect with nearby GRTC bus routes.

LINK Zones

Rules of Riding

  • It’s the law...passengers must wear seatbelts.
  • Your driver will wait for 5 minutes after arrival.
  • No bikes permitted at this time.
  • Children under 16 must be accompanied by an adult.
  • Car seats and booster seats must be brought if needed.
  • Traffic, weather, and request volume may cause actual times to vary. Please allow ample time to complete your trip.

Fare Information

LINK, like the rest of GRTC service, is fare-free.

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