Let us help you with all of your transportation needs! You can reach GRTC and its divisions a number of ways!
Customer Service Center:
(804) 358-GRTC (4782)
Monday – Friday, 6:00 am – 7:00 pm
Saturday & Sunday, 8:30 am – 6:00 pm
(Hours effective January 2024)
Customer Service Email: webcustomerservice@ridegrtc.com
Telecommunications Relay Service (TTY): Dial 711. Toll Free Number 1-800-828-1120.
GRTC Corporate Office
301 East Belt Boulevard
Richmond, Virginia 23224
Monday – Friday, 8:00 am – 4:30 pm
Main Switchboard: (804) 358-3871
Lost & Found: (804) 358-3871
Fax: (804) 342-1933
Subscribe for GRTC email updates: marketing@ridegrtc.com
Specialized Transportation (CARE/C-VAN):
(804) 474-9922 or (804) 782-CARE (2273)
Email: webcarecvan@ridegrtc.com
ADA or Eligibility Inquiries:
(804) 358-3871, ext. 434
adacoordinator@ridegrtc.com
FOIA Officer:
Joe Dillard, Jr., Director of Equitable Innovation & Legislative Policy
Office: (804) 474-9346
Email: foia@ridegrtc.com
Marketing & Media Inquiries:
Cell: (804) 516-4148
marketing@ridegrtc.com
Press Kit
To file an ADA complaint with GRTC, please contact the following, as relevant:
CARE/C-VAN
Phone: (804) 782-CARE (2273)
Email: webcarecvan@ridegrtc.com
GRTC Fixed Route & Express Route Services
Phone: (804) 358-GRTC (4782)
Email: webcustomerservice@ridegrtc.com
GRTC Headquarters & Bus Stops
Phone: (804) 358-GRTC (4782)
Email: webcustomerservice@ridegrtc.com
RideFinders, A Division of GRTC
The Historic Ironfronts Building
1013 East Main Street
Richmond, Virginia 23219
(804) 643-RIDE (7433)