Have a question about GRTC? Before contacting our Customer Service Department, check out the listing below of some of our most frequently asked questions.
Click on a FAQ below to reveal the answer:
GRTC stopped collecting fares on March 19, 2020 because of the pandemic. GRTC is fareless until further notice.
City of Richmond: 5:00 am - 1:00 am, 7 days a week
Henrico County: 6:00 am - 11:00 pm, Monday - Saturday. 10:00 am - 10:00 pm Sunday.
NOT all routes operate on all days. Please consult the individual route schedules for details.
Route and schedule information are available via telephone, Internet, and print.
Telephone
Customer Service Center: (804) 358-GRTC (4782)
6:00 am - 7:00 pm, Monday – Friday
8:30 am - 9:00 pm, Saturday, Sunday, and holidays
(Hours effective April 2021)
Internet
Go to the Schedules & Routes section or use GRTC’s Trip Planner to plan your trip.
You may also use GRTC's Bus Tracker on your computer or the Official GRTC Mobile App on your smart device to access real time bus arrival information.
Print
Individual Route Schedules are available through the Customer Service Center and select retail locations.
Contact GRTC's Customer Service Center at (804) 358-GRTC (4782).
6:00 am – 7:00 pm, Monday – Friday
8:30 am – 6:00 pm, Saturday & Sunday
(Hours effective January 2024)
Advise the customer service representative the point(s) of origin and destination. The customer service representative will advise the correct route(s) and if there are any connections/transfers.
You may also use GRTC's Trip Planner to plan your trip.
Contact GRTC's Customer Service Center at (804) 358-GRTC (4782).
6:00 am - 7:00 pm, Monday - Friday
8:30 am - 5:00 pm, Saturday, Sunday and holidays
Ask the customer service representative for estimated arrival times and approximate location of the bus.
You may also use GRTC's Bus Tracker on your computer or the Official GRTC Mobile App on your smart device to access bus tracking information.
GRTC serves the City of Richmond and Henrico County, with express route services to Petersburg and a small portion of Chesterfield County.
GRTC depends upon local government funding to help pay for the operational expenses of providing public transit service. It can only operate in areas where there are funding sources available. Within the Richmond metropolitan area, each individual locality decides whether or nor to fund GRTC services.
If you want GRTC in your area, contact your local elected officials to let them know the importance of transit in your area.
Yes, all GRTC buses have the ability to store a bicycle on the bike rack on the front of the bus or in the storage compartment under the bus.
As of Spring 2021, GRTC operates 42 routes. Seven of them are express routes.
Yes. Each operator has been properly trained and prepared to provide assistance to individuals as needed.
No. Eating and drinking are not permitted on the bus.
No. Smoking of any kind is not permitted on any GRTC bus. This includes, but is not limited to, carrying a lit cigarette, electronic cigarette, pipe, cigar, matches or lighter.
Contact GRTC through the Contact Us section of the website or call GRTC's Customer Service Center at (804) 358-GRTC (4782).
6:00 am – 7:00 pm, Monday – Friday
8:30 am – 6:00 pm, Saturday & Sunday
(Hours effective January 2024)
Any items that can be deemed as hazardous to other riders or the operator are not allowed on the buses.
Contact GRTC Lost and Found at (804) 358-GRTC (4782). If the lost item(s) have been located, they may be claimed as follows:
8:30 am – 4:00 pm, Monday – Friday
301 East Belt Boulevard
Richmond, VA 23224
In general, GRTC operates in all weather conditions consistent with safety measures. In extreme weather, service may be delayed. Customers may check service status:
GRTC Transit System is 50% owned by the City of Richmond, and 50% by Chesterfield County. GRTC’s Board of Directors consists of six members. Three are appointed by the Richmond City Council and three by the Chesterfield County Board of Supervisors.
A written request must be submitted to:
Planning Department
GRTC Transit System
301 East Belt Boulevard
Richmond, VA 23224
It will undergo the standard review procedures. If a stop is to be removed, a notice will be published on the specific stop.
A written request must be submitted to:
Planning Department
GRTC Transit System
301 East Belt Boulevard
Richmond, VA 23224
It will undergo the standard review procedures. A public hearing may be scheduled prior to approving any rerouting.
To calculate your individual savings, go to RideFinders Cost Calculator
Farebox revenue, federal, state, and local monies make up the funding that GRTC uses to provide public transit services. Federal funding is used to purchase capital items such as buses, facilities, and computers. Farebox revenue, state, and local government funding is the main source for paying the ongoing operations cost for a route (for example, bus operator wages and fuel). Currently, City of Richmond, Henrico County, and state formula operating funds are provided to GRTC for the provision of public transit services.
Recognizing that transit systems must periodically be evaluated and modified to meet changing demand, GRTC periodically conducts studies that review and recommend ways of making the company’s transit services more effective and efficient. The end results are principal tools for the strategic planning and operation of GRTC’s public transportation services in the region.
GRTC’s Transit Development Plan documents are available for download in PDF format.
RideFinders is a division of GRTC. It promotes numerous transportation alternatives to the use of single occupancy vehicles. These include carpools, vanpools, telework, biking, and other options. Check out the services offered at the RideFinders website.