How To Ride Guide

Is this your first time riding GRTC?

Begin here and ride like a pro! 

This How To Ride Guide takes away the anxiety and stress of learning how to ride and makes connecting with your destinations easy. You'll know how to get where you're going, relax, and enjoy the ride!

Welcome Aboard!
(Guia Como Viajar en ESPAÑOL)


Before heading to your bus stop or Park-N-Ride, please note that GRTC is Zero Fare until further notice. No fare is collected on-board local buses including GRTC Pulse and express route service.


Make sure to arrive at your bus stop approximately 5 minutes before your bus is scheduled for pick-up. This helps to ensure you will not miss your scheduled bus.

For your safety, please make sure to stay in the bus shelter or on the sidewalk while waiting. 

Please be patient while waiting for your bus. The operator will open the bus doors once the bus has come to a complete stop.

Please wait until exiting passengers have stepped off the bus before boarding.

When boarding a GRTC bus, please remember to use the handrails for assistance.


After you have boarded the bus, please take a seat or hold onto the railing if you are standing.

Please respect priority seating area at the front of the bus. Priority seats are reserved for people with disabilities, seniors, pregnant people, and adults carrying young children.

Please make sure to keep your personal belongings either on your lap or at your feet. Blocking aisles and using additional seat space for carry-on items is not permitted.

If the bus ever becomes full and you are required to stand, for your safety please make sure to hold onto the handles and stand behind the white line at the front of the bus.

When listening to personal audio devices, please use earphones with the volume set at levels that do not disturb fellow passengers.

Please keep phone calls at a volume that does not disturb fellow passengers.

GRTC Rules Of Riding

And now enjoy your ride!


Exiting the bus is easy if you follow a few simple steps.

You will hear the bus announce the approaching bus stop.

Pull on the cord or press the yellow strip to let the operator know that you would like the bus to stop at the next bus stop. The bus will announce that a stop has been requested. (Pulse buses service every Pulse station, and there is no need to request a stop).

When the bus comes to a complete stop, please be sure to gather up your belongings.

Remember to use the handrails when exiting.

For your safety, please make sure to step away from the bus after you have exited.

If you drop something, wait until the bus has safely pulled away before retrieving it.


Use our Bus Tracker or download our Free Mobile App

Play It Safe

  • Remember bus steps and sidewalks become slippery from rain or snow.  Use handrails for assistance when boarding or exiting.
  • GRTC is not responsible for lost or stolen items.
  • Passengers are not permitted to extend hands, arms, heads or objects of any kind from the windows of the bus while the bus is in motion or stopped.
  • In the event of an emergency, follow emergency instructions from your GRTC bus operator.
  • Keep children safe in their seats to avoid distracting the bus operator and other passengers.

Need Additional Help?

Connect with one of GRTC's helpful Customer Service Representatives. We look forward to assisting you!

Customer Service Center:
(804) 358-GRTC (4782)
Monday – Friday, 6:00 am – 7:00 pm
Saturday/Sunday, 8:30 am – 9:00 pm