Mobile Pass Guide

Conveniently pay for your unlimited ride pass using GRTC’s Mobile Pass. Pay for passes directly using the credit or debit card of your choice, and activate when ready to ride. This is an easy, cash-free way to pay. GRTC offers mobile payment for its unlimited ride passes. Reduced fare and single rides are not available at this time.

NOTE: Passes cannot be shared between phones! If you get a new phone, please contact Customer Service for assistance transferring your passes from your old phone to your new phone. 

Version 2.0 available February 9, 2020! Be sure to download this update.

GRTC Mobile Pass App icon in app store

  Download iPhone app

  Download Android app

Mobile Pass App Terms and Conditions for version 2.0 (PDF)

Step-by-Step Guide:

Make sure you have downloaded both the GRTC Transit On The Go! and GRTC Mobile Pass apps, like this, if you want to seamlessly switch between the two apps for both bus tracking and pass usage:

GRTC apps available in app stores

To set up your Mobile Pass, open the app, and you'll see this screen indicating the app is loading:

The welcome screen will prompt you to login. If you already have an account, use your existing account information to login. If you are a new user, select the bottom "New User?" option and follow the next steps.

GRTC mobile pass app login screen

As a new user, you'll be prompted to set up your app for the first time, entering your email address and creating a password. You will then receive an email to the address you provided, asking you to verify your account. Click on the email verification link, and you're ready!

When you go back to your Mobile Pass App, verify you are logged in. Any previously purchased passes should appear.

Ready to purchase a new mobile pass? Let's go! Click on the left menu and select "My Passes." 

My Passes menu option

Select "Purchase Passes"

Mobile Pass App screen Purchase Passes

Select the type of route and pass you want. In this example, we'll purchase a Local Day Pass.

Purchase Passes by type

You can tap the + and - icons to purchase more or less passes. In this example, let's purchase one Day Pass.

NOTE: One Ride and One Ride + passes are not available at this time on the Mobile Pass App. Single ride and connection passes can be purchased from bus fareboxes and Pulse Ticket Vending Machines.

Click the "Continue" button, which will also show the pass total selected. The next screen is for you to confirm your order.

Review cart in Mobile Pass App

If you need to make changes, you can select "Add More Products" or the red x to remove an item from your cart. If you're ready to proceed, click "Continue>"

You will have the option to save your Credit Card payment information for future use.

Payment Selection screen in Mobile Pass App

This screen will prompt you to fill in your payment information:

Enter Payment screen in Mobile Pass App

Visa, MasterCard, American Express, Discover, Star, pulse, and NYCE are all accepted financial networks for credit card payment.

Click "Sumit" when ready.

Success! Now you can click on the left menu to go to your passes.

My Passes menu option

You should see any passes you've purchased here:

Passes purchased within app

When you are ready to use your pass, touch the pass you want. This screen will ask you how you want to use it: 

Riding Pulse screen alert

If you are riding the GRTC Pulse, be sure you select the Pulse pass option so you can interact with the QR reader at the station. QR readers are located in three places, as indicated in the app: 

Pulse scanning guide

Open your Mobile Pass and scan it (using your camera - there is no need to take a picture; the app will automatically scan the QR Code once you’re close enough) at the QR reader located at the station, like this:


Scanning at Pulse station camera view

Once you scan, you'll see a screen like this that shows information about where and when you got on the Pulse. A clock will start and animate, which you leave running in the background while you ride the Pulse.

Pulse activated pass

Once you complete your ride on the Pulse, click the "Deactivate" button, and you're done until ready to ride again. If your pass expires before your Pulse bus arrives, or you want to ride again after 30 minutes have passed, reactivate the pass using the steps above. Remember, you have unlimited rides until the last bus runs on the day your pass expires.

When you are riding other buses, the alert will still ask if you are riding the Pulse or not. Select "No" to ride other buses and prepare to scan at the farebox.

Riding other buses with app

Farebox scanning guide mobile pass app

When you board a GRTC bus, open your active pass and scan it facedown at the farebox reader as shown. 

Scanning mobile at farebox

Farebox scanning screen in app

Farebox activation screen warning

There will be a "countdown" on the pass with a unique QR code that will time out. Don't worry if you need to reload the pass before you scan it - you haven't officially used the pass until you scan it at the farebox.

Farebox QR code example for scanning

Thank you for using Mobile Pass!