Customer Service

Customer Service

Customer Service Center

Customer Service Center

Monday – Friday, 6:00 am – 7:00 pm
Saturday & Sunday, 8:30 am – 6:00 pm
(Hours effective January 2024)

Email Customer Service

webcustomerservice@ridegrtc.com

Call Customer Service

(804) 358-GRTC (4782)

Telecommunications Relay Service (TTY): Dial 711
Toll Free Number 1 (800) 828-1120

Send Us a Message

Department Contacts

GRTC headquarters are located at 301 East Belt Boulevard
Richmond, VA 23224
and open Monday – Friday, 8:00 AM – 4:30 PM.

Note: GRTC’s driveway is named “Lordley Lane,” on the north side of East Belt Boulevard, next to the gas station.

Routes serving GRTC HQ: 1A, 2C and 20
Nearby Bus Stops:
Bus Stop #251 (Belt at GRTC Administration Building)
Bus Stop #3392 (Belt Boulevard & Lordley Ln)

(804) 358-3871
Fax: (804) 342-1933

Lost & Found

Lost & Found

Did you lose something on a GRTC bus? If the lost item(s) have been located, they may be claimed as follows:

Contact GRTC Lost & Found:

If you lose one of the following urgent items, please contact GRTC immediately, and we will make every effort to locate and recover quickly:

  • Medication
  • Currency (such as in a purse or wallet, credit/debit cards, cash)
  • Keys (including cards that function as keys, such as a VCU ID)

If you lose your cell phone, please contact GRTC Customer Service immediately, and the Operator will check the bus at the end-of-the-line for the phone. If it is found, the Operator will secure the phone to be turned into Lost & Found for pick-up by the next business day.

Please Note:

GRTC is not responsible for any personal items left on buses. All items turned in to Lost & Found will be kept for a maximum of 10 days, except for perishable items. Perishable items will be immediately discarded. Cell phones, bookbags and other personal items not listed as urgent above will be processed normally.

ADA
Title VI
Bus Stop Planning
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