CARE On-Demand

CARE customers can benefit from a precedent-setting program with greater flexibility in meeting their mobility needs. "CARE On-Demand" enables CARE customers the option to utilize a same-day, direct, non-stop trip. CARE On-Demand is an optional program open to CARE customers; CARE customers are not required to use CARE On-Demand. However, you must first qualify for CARE to be eligible to utilize CARE On-Demand.

Schedule your trip at least two hours in advance. Trips can also be scheduled farther in advance with greater flexibility. You will need your CARE ID number for booking and your CARE ID when riding.

CARE On-Demand partner UZURV makes it easy to use CARE On-Demand!

Effective July 1, Roundtrip is not accepting CARE On-Demand trips. Any reservations made prior to June 30 will be honored through July 15, 2023. CARE Customers can book on-demand trips via UZURV or regular paratransit services from CARE and CARE Plus. For assistance, call 804-782-CARE (2273).

With UZURV, you get a private ride with a courteous, credentialed, ADA-compliant driver in a vehicle matched to your specific needs. The ride is a direct, non-stop, door-to-door service. Rides can be booked in as little as 60 minutes ahead of time.

Eligible riders can use UZURV’s direct line call center or the UZURV Ride App to schedule rides,
manage reservations, track trips, and favorite drivers. The app is WCAG 2.1 AA Certified for
accessibility and ease of use.
Are you ready to take transportation back in your hands and enjoy a safer and more convenient
UZURV experience?
Click here to download the app
Or
UZURV Call Center & Service Hours:
7 days a week
Monday - Friday from 5:30AM to 10:00PM
Saturday - Sunday from 7:30AM to 7:30PM

Like Your UZURV Driver? You can also select favorite drivers and request them again. 

CALL the UZURV Care On Demand Team  at (804)-499-3400. We look forward to assisting you!

CARE ON-DEMAND GENERAL INFORMATION

Customer Benefits:

  • Direct, non-stop service
  • Same-day reservation service
  • Reserve up to 30 - 90 days in advance (varies by provider)
  • Freedom to ride solo
  • Bring guests (space permitting), a Personal Care Assistant (PCA), or a service animal
  • Travel anywhere within the GRTC CARE service area (NOTE: CARE On-Demand service is not available along Route 111 in Chesterfield County.)
  • Request favorite driver(s)
  • ADA accommodations

Cost: (Credit/Debit cards accepted, but not CARE tickets or Cash)

  • For Roundtrip, customers pay initial $6.00 per trip. For UZURV, customers pay an initial fare of $6.00 plus an additional $1.00.  For trips over 6 miles, customers pay an addtional $1.00 for each subsquent mile.  
  • GRTC will pay for up to an additional $15.00 of the cost of the ride.
  • Any additional cost will be the customer’s responsibility. (Total cost of trip is set prior to trip so customer knows in advance.)
  • Trip cost is determined by trip mileage, and may be subject to peak time-of-day demand.

CLICK HERE to view this map in a new window.

GRTC wants to hear from you about your experience with CARE On-Demand as we continue to improve service for CARE customers. Connect with us by emailing us at webcustomerservice@ridegrtc.com or by calling GRTC’s Customer Service Center at 804-358-GRTC (4782). (Please note: C-VAN customers are not eligible for CARE On-Demand.)

If you need assistance with your CARE ID # or require a new CARE ID, please contact GRTC’s Eligibility Coordinator at (804) 358-3871 ext. 434, or by mail at Eligibility Coordinator, GRTC Transit System, 301 East Belt Boulevard, Richmond, VA 23224.