Your New GRTC Transit System

ARCHIVED PAGE

ARRIVED JUNE 24, 2018

NEW ROUTES. NEW CONNECTIONS.

Get ready for a new, streamlined GRTC!

GRTC has teamed up with the City of Richmond to rework our area's transit system - and the result will mean faster, more consistent service throughout the day! Additionally, GRTC and Henrico County are collaborating on route tweaks for routes in the County. Your New GRTC lays the groundwork for us to keep serving this vibrant, growing region.

FREE rides! All GRTC routes (except Kings Dominion 102X) are FREE to ride as much as you want Sunday, June 24 – Saturday, June 30! Please take advantage of this tremendous opportunity to explore all bus routes for FREE. Yes, ALL routes are free, including in the City of Richmond, Henrico County, Chesterfield County, the Petersburg Express – everything except the Kings Dominion 102X. 

Here's what you can expect:

Many new route names and numbers

  • We're changing route names and numbers so they're easier to understand. They'll be named after major roads, such as Midlothian Turnpike, Hull Street and North Avenue.
  • Bus stop signs will be updated with new route numbers and names when the Pulse (Bus Rapid Transit) launches and new routes begin.

Faster, more frequent routes

New routes will connect busier areas with more direct routes. This means more frequent bus service and more consistency throughout the day.

  • Buses will arrive every 15, 30 or 60 minutes, depending upon the route. This can make trip planning easier.
  • High frequency routes will arrive every 15 minutes.
  • Riders can expect very similar service on weekdays and Saturdays.

Easier connections

  • With new high-frequency routes (1, 2, 3 and 5) you could have fewer connections, which means more one-seat rides across town.
  • New routes will easily connect to the Pulse.
  • During the day, you won't have to use the downtown Temporary Transfer Plaza to connect to other routes. You'll still make well-timed connections there at night and on Sundays.
  • You'll benefit from improved connection service at all these points: 
    • Willow Lawn
    • Robinson / Broad Streets
    • 3rd / Broad Streets
    • 24th / Main Streets
    • Southside Plaza

When will the changes start?

The routes will launch at the same time the Pulse opens, which will be Sunday, June 24, 2018.

Outreach Ambassadors can help you learn your new route.

Before, during and after new routes begin, you'll find Outreach Ambassadors on many GRTC buses, and at bus stops and the Temporary Transfer Plaza. These specially trained Ambassadors can help you learn your new route, and answer any questions.

GRTC has extended Customer Service Center hours around the launch.

From Monday, June 18th through Wednesday, July 11th, GRTC’s Customer Service hours temporarily extended to earlier morning and later at night so you can get live answers from one of our helpful Customer Service Representatives. Call Center (804-358-4782) hours:
Monday – Friday, 4:30AM – 11:30PM
Saturday & Sunday, 8:30AM – 5:00PM 

You can also explore this page, checking the maps below with new route names and numbers.

This project page will be updated as we progress through the education and implementation of the new bus routes. 

CLICK HERE to watch all our videos about Your New GRTC.

Stay Informed!

CLICK HERE to sign up for the e-blast.
Or email Carrie.Rosepace@ridegrtc.com to sign up for the e-blast.

INTERACTIVE MAP

Use the interactive map below to explore the new routes, frequencies of service, and bus stop locations. You can type in your address or place in the upper right search box. Zoom in and out using the + and - icons. View the map legend using the >> icon. You can also launch this map in a new window by clicking here. Remember, routes that overlap on the same roads create higher frequencies so you don't have to wait as long for the next bus!

Daytime Map:

View larger map

 

Nights and Sundays map:

TOOLS:

UPDATES: (Newest info here!)

 

CLICK HERE to review the Project Archive.